Shipping Returns

1. Shipping

The values ​​relative to the postage are added to the total amount of the purchase, as cost of the shipment. This is calculated based on the current pricing for the type and weight of the order and for each postal service or parcels of the CTT.

The Shipments will be made to the address of registration, through the Service of shipments of mails and parcels of CTT, national and international.

Shipments that are returned for reasons of errors of registration, at the time of purchase, or for lack or rejection of receipt of the same, to be subject to re shipment costs related to the same will be at the customer's expense.


2. Deliveries

Deadline for:

  • Continental Portugal: 1-3 days.
  • Portugal islands: 2-4 days.
  • Europe: 1 week.
  • Rest of the World: 2 weeks.

Note: The periods for international shipments are estimates of different carriers from country to country depending on their regulatory policies for foreign products.


3. Returns

Returns of articles that present defects, breakage or underlying breakdowns of the distribution process will have to be communicated by completing the contact form - RETURNS - of the website, within 48 hours after receipt of the article.

All returns must be communicated through the returns process in your reserved area, within 48 hours of receipt of the item.

  • For these returns Helathdres undertakes to correct any mistake or deception or exchange within a maximum of 10 days, after receiving the order at our address (thus assuming all costs related to the return.
    • In such cases, Healthdres agrees to reimburse you in full.
  • For returns of articles that do not meet customer expectations, they must be communicated within 72 hours after receipt of the item.
  • We will not accept exchanges or returns of any type of personalized article.